FAQ

Providers of Experts home care in around Kent.

Do you have a question?

Please find the answers to some of your frequently asked questions. However if you would like to ask us in person please do not hesitate to call on 01732 897490.

What services are provided by Absolute?

All our services at Absolute are personal to each individual. We make an initial visit to discuss what is required and to assess if we need to involve any other professionals in your care. What we do is very much based on exactly what is required, and with full consent of all involved. Below is a list of the most requested services.

Personal Care

Washing, shaving, hygiene and help generally in the bathroom.
Dressing and undressing.
Continence care.
Medication reminding.
Assistance with mobility including using frames, wheelchairs etc.
Monitoring of meal times including feeding if required.
Morning help with getting up.
Evening help with going to bed.

Housekeeping

General housework such as vacuuming, dusting and bed making.
Preparing meals.
Shopping and running errands including collection of prescriptions.

Social Care

Coordinating GP visits, and other professionals i.e. hairdressing, complimentary and beauty therapy, podiatry.
Companionship/emotional support.
Respite cover.
We signpost for benefit advice.
Help with pets.

Specialised Care

End of life care (palliative care).
Dementia care.
Convalescent care.

What type of health conditions do you specialise in?

Cancer
Dementia
Parkinson’s
Motor neurone disease
Multiple sclerosis
Strokes
Renal failure
Heart failure
Respiratory failure

Can I choose the carers?

During the initial assessment we will try to make the right choice of carer for you from the start. We know how important it is to have trust and confidence in the person looking after you.
We understand how important it is to feel comfortable about inviting someone into your home. We would welcome comments at any time if you were unhappy for whatever reason with the carer assigned to you.

How do you manage and monitor the carer’s visits and make sure they are doing their jobs properly?

When your carer starts to visit, they are supervised in your home regularly via spot checks to make sure everything is to your liking. We would also welcome a call anytime to discuss your care needs. All visits are documented by the carer in your care plan. This provides an accurate record of the time they spend working in your home.

What checks do your carers have?

All our carers are trained to a high standard. Spot checks are undertaken to ensure you are happy with the service. We also carry out enhanced Criminal Records Bureau checks (CRB). This is a service set up by the government to protect vulnerable people.

If I have a concern or complaint what should I do?

We would encourage you to contact us as soon as possible if you have any concerns to enable us to resolve the problem.

What do you charge per hour for care ?

The price would depend on the outcome of the assessment and what type of care is required.

Do you charge for the initial assessment ?

Yes, we charge a one-off payment of £100. This covers the time of a thorough assessment, including physical, psychological, social and financial needs.

What training do your carers receive?

Our carers receive thorough induction training. They will have annual Moving and Handling, Health and Safety, Infection Control, Food Hygiene, Fire Awareness, Medication, Adult Protection, Dementia, Nutrition and End of Life Care. All carers are fully competent before going into clients homes alone. All carers are fully competent before going into clients homes alone. Some carers already have an NVQ in health social care or are working towards this. Carers also complete the care certificate as part of their induction.

What happens when a carer is off sick and on holiday?

Continuity of care is important to us. We always introduce our clients to more than one carer so that a friendly familiar face is available whenever they are needed.

What is the least amount of support we can provide?

We can provide anything from one visit a week for as little as an hour, for our more independent clients.

What our patients say

Hear about how we can help you from those we help now

Thank you both so much for your listening ears this morning, I so appreciate it. Thank you for also trying to make my new plan work. You’ve all certainly got a perfect understanding of Dad, and I’d desperately love to keep you all involved morning and evening one way or another. Every member of your team is kind, compassionate yet at the same time firm and assertive for which I’m eternally grateful. Dad is so fond of everyone too My thanks again for not only your care and support to Dad - but to me too!

Mum has really enjoyed the company of the carers and they’ve all been really patient and professional with her. Huge thanks for all your team’s hard work and support over the last few years and in particular the last week; it really is very much appreciated.

I want to express my sincere thanks and gratitude for the excellent care and support provided by all the team Absolute Home Care Kent and I would not hesitate to recommend you.

Just a note to say thank you all very much for the care, compassion, and support that you gave dad and me during the last couple of months and always. Nothing was too much trouble, and everyone went the extra mile to make things easier and keep dad comfortable, I will always be grateful to you that he could stay at home in his own surroundings as he had always wanted. You all showed great care and professionalism in some very difficult circumstances. I can’t thank you enough for all that you did.

Thank you so very much for all you have done to care for mum and dad and to support our family you have been an absolute lifeline and we could not have coped without you. We could not have wished for a better or lovelier team, and I will be eternally grateful. Thank you Me recommending your Care ladies to anyone who asks is completely justified! Your standards are so high & I can go off on holiday with a peaceful mind, as we have done so often in the past years, knowing mum is cared for so well.

Get In Touch

If you have any questions or would like to arrange a visit then please get in touch! You can send us a message using the contact form below or alternatively give us a call on 01732 897490.

FAQ